What should I do if the remote control is not working?
If your remote control is not working properly, you can follow these steps to identify and resolve the issue before contacting customer service. Aurashu recommends checking each of the following in sequence to ensure efficient troubleshooting and minimize downtime:
1. Check the power supply and batteries.
Make sure the remote control has working batteries installed correctly (observe polarity). Replace both batteries with new ones of the same type. If the remote still fails, confirm there is no corrosion or dirt on the battery contacts.
2. Ensure there are no obstructions or distance issues.
The remote should be pointed directly at the receiver panel or infrared (IR) sensor on the indoor unit. Remove any obstacles between the remote and the receiver, and make sure you are within the effective range (usually 5–8 meters).
3. Check for interference or sunlight exposure.
Strong light sources, such as direct sunlight or fluorescent lamps, can interfere with the infrared signal. Try using the remote in a shaded position or adjust lighting to reduce interference.
4. Verify the indoor unit’s control status.
If the unit is controlled by a wall-mounted controller, BMS system, or centralized controller, manual remote operation may be disabled. Confirm whether the remote function is locked or overridden by a central control system.
5. Reset the system.
If the issue persists, try turning off the main power to the air conditioning unit for 3–5 minutes, then turn it back on. This resets the internal communication between the unit and the remote receiver.
6. Inspect for hardware damage.
Check whether the remote control has physical damage, such as cracks or water exposure. If the remote was dropped or got wet, internal circuitry may be damaged and require replacement.
7. Test with another remote control (if available).
If you have a similar unit or spare remote, test to confirm whether the problem lies with the remote itself or the receiver board in the indoor unit.
If none of these steps solve the issue, please contact Aurashu technical support or your local distributor. Provide the model number, purchase date, and a brief fault description for faster assistance. Our engineers can offer remote diagnostics, component replacement guidance, or arrange on-site service if needed.
